Payment & Ordering Methods
We accept checks and money orders, as well as Paypal.com, Visa and Mastercard. If you prefer not to use your credit card in our secure shopping cart, you must place your order online and choose "Telephone Order" as your payment method. Once you have finalized your order, call our office at (936) 653-8099 with your Order ID to give your credit card information by phone. Inspection & Acceptance
We insist on quality products for our clients, and insure all shipments (except samples) for that reason. If you receive an order that has been damaged in shipping, please keep the package intact just as it arrived, and call (936) 653-8099 or email service@mosaictilesupplies.com so that we can file an insurance claim and have the order returned to our office OR picked up by UPS at no cost to you.
Differences in monitor settings and quality will affect the way colors appear onscreen. Take advantage of our sampling program in order to be certain that you are ordering the right color.
PLEASE NOTE: Color variation is inherent in the manufacture of glass tiles. Please inspect the entire contents of your order when it arrives to confirm color/shade consistency. If you have any concerns about the product you have received, please contact us. It is important to order sufficient quantities to complete your installation in order to avoid dye lot differences. The industry standard suggests that you order 5% - 10% more than your square footage to cover drop-off when cutting around plumbing fixtures, etc. and to keep some amount in reserve from the same dye lot.
Installation constitutes acceptance.
Return Policies
Returns must be received within 30 days of the date of order in ORIGINAL, resalable condition. This will require careful packing with the original materials.
Before returning any product, you must call or email with your order ID and the reason for the return. We will then issue an RMA number. No returns will be accepted without an RMA.
A 15% restocking fee will be applied to returned merchandise. Shipping is non-refundable.
PLEASE NOTE: Special Order and Custom Order products (items not carried in regular stock) are NON-REFUNDABLE, so please be certain of your choice when placing a special order.
No exceptions will be made to the above policies.
Privacy Policy
We do not share the information gathered through this web site with any other 3rd party without your express consent. All payment information entered through this web site is done so through a secure server with SSL encryption.
Other questions?
If you have additional questions that are not answered on our website, please feel free to contact us by email at info@mosaictilesupplies.com
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